Privacy Policy

Last Updated: March 2026

Family Sync Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family coordination platform and related services (collectively, the "Service").

We believe that family logistics should be private and secure. Our systems are built with a "Privacy-First" architecture to ensure that your sensitive coordination data remains under your control.

1. Information We Collect

We collect information that you provide directly to us and information generated through your use of the Service.

a. Personal Information

When you create an account or sign up for a subscription, we may collect:

  • Contact information (such as name and email address).

  • Payment information (processed securely through third-party providers like Apple or Google).

b. Automated Information

We may automatically collect certain device and usage information, such as IP addresses, device identifiers, and anonymised analytics regarding how you interact with the Service to improve performance and security.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our coordination and logistics tools.

  • Automated Organisation: To process unstructured data you provide (via our AI ingestion engine) into structured tasks, events, and reminders.

  • Security: To detect, prevent, and address technical issues or unauthorised access.

  • Communication: To send you service-related notifications and updates.

3. Data Processing and AI

Parent Hub utilises advanced processing models to assist in the organisation of family logistics.

  • Scope: Data processing is limited to the specific purpose of extracting logistical information (dates, times, and tasks).

  • Privacy: We do not sell your personal data or the content of your communications to third parties.

  • Limited Training: We do not use your private family data to train generalised global artificial intelligence models.

4. Information Sharing and Disclosure

We only share your information in the following circumstances:

  • With Your Consent: We share information with other family members or users only when you explicitly choose to "Share" or "Assign" an item.

  • Service Providers: We may share data with trusted third-party vendors (such as cloud hosting or payment processors) who are contractually obligated to protect your data.

  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures, including encryption, to protect your information from unauthorised access, loss, or alteration.

6. Your Rights and Choices

  • Access and Portability: You may request a copy of the personal data we hold about you.

  • Correction and Deletion: You can update your profile or delete your account and associated data at any time through the app settings.

7. Children’s Privacy

The Service is intended for use by parents and adult guardians. We do not knowingly collect personal information directly from children under the age of 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Family Sync Pty Ltd

339 Huntriss Road, Woodlands WA 6018

hello@parenthubapp.com